Questions? I’ve got you.
What type of material are the bags?
I pride myself in selling vegan leather handbags. Most vegan leather is made of polyurethane, a polymer that can be made and can sparkle, have a nice glossy sheen, or be saturated in all kinds of shades.
How do I care for my bag?
All items are hand painted and must be cared for delicately. It's suggested not to wear your bag against blue jeans as the wash may rub off on to the bag. If bag is stained, wipe clean with soap and water. Keep out of direct sunlight when storing your handbag.
My bag is fading, how can I get it restored?
Sub|Urban offers restorations free of charge within 1 year after purchase. Must provide a receipt or order number. Shipping is not included & must be paid for by the customer.
Does Sub|Urban offer refunds?
No refunds or exchanges. All items are custom, hand painted and unique to each customer.